![]() In addition it also happens with desktop PCs, and on any kind of PC with a bandwidth constrained pipe. ![]() Discovered that nearly every laptop is missing the touchpad driver, so the touchpad is not being deactivated while the user types. I'm going to dump all traffic but RDP on a single site into Best-Effort and see if it helps. MPLS provider has been approached, and I'm waiting for a free technician to change the QoS settings to see if this helps. I've talked to several employees today, and it seems like this problem is reproduceable if they fire up a ton of domain-joined computers at once (group policies, WSUS updates and so on). I'm thinking that this should be in a class further down the list, with a higher drop probability. internal RFC1918 traffic is being prioritized in the class below RDP, but with the same drop probability. I've inspected the MPLS providers QoS setup, and something feels wrong here ( pastebin). Our MPLS provider has QoS rules in place to keep RDP above Best-Effort (see EDIT2).All RDS servers are limited to 16bpp colors, desktop composition and backgrounds are not allowed.The software drivers that Acer includes with its systems have sensitivity options that help alleviate this problem and ensure that only deliberate touchpad motions and taps cause the cursor to move. We have tested without visual styles, the mouse still jumps around Depending on the sensitivity and settings of the touchpad, it may register undesired motions as mouse controls, causing the cursor to jump erratically. All RDP shortcuts for the users are configured to only use visual styles + persistent bitmap caching.Same reason as above, to support older RDP clients RDP compression is set to "Balances memory and network bandwidth".RDP encryption level is set down to "Client Compatible" via GPO in order to support older CE thin clients Table of Contents hide How to Fix Mouse Jumping Around Windows 10 Issue 1.The user is scrolling down in a folder/directory and suddenly File Explorer jumps or scrolls to the top of the folder automatically. ![]() ![]() Some more background info on how we have RDP set up: PROBLEM SYMPTOM: The issue occurs when the user is browsing files and folders in File Explorer (also known as Windows Explorer, This PC and My Computer). What could cause this? Is there any way to tune RDP so that it won't happen? I'm lost. Most users have laptops, and I've also suspected the trackpad not sensing typing (and thus not deactivating one-touch click on the pad), but I got a report today that a desktop user experienced the same. If it only was the cursor moving it would be fine - problem is that it also moves the focus so that they are suddenly writing text in a different place in the document without noticing too late (old people, they stare at their keyboards). It seems like it's happening when the protocol is starved for bandwith, but I'm not quite sure yet. We have over 350 users complaining that their mouse cursor keeps jumping around when typing. ![]()
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